Cellphone hell

"Raised voices, disputes over money, abrupt hang-ups. Asad Baig has experienced all the hallmarks of a stormy relationship with his cell phone company-actually five different ones over the last four years. Once, he fought with his carrier over charges for text messages that resulted in a $400 monthly bill despite signing up for an unlimited texting package. Another time, he got socked with an unexpected phone upgrade fee.

Baig said he has encountered customer service representatives ranging from friendly to incompetent to openly hostile. "The most discouraging thing is that in order to get anything accomplished, I have to get angry," said Baig, 25, a law student at the University of Illinois. "It's such a waste of energy and time."

Consumer discontent with wireless service has been brewing for years, resulting in lawsuits across the country and requests for government intervention. Now there's movement at the federal level to address long-standing concerns such as mandatory contract extensions, early termination fees and confusing billing."

More here

[If ever there's a good cellphone company, it will get a rush of customers. I have yet to find one. See here]

Posted by John Ray.